Hardships experienced by single mothers can cause extreme stress, negatively impact finances, and prevent single mothers from providing basic needs for their children. One of the major issues around this time of the year is utility cut offs. Singlemotherguide.com points out that “Families headed by single mothers are among the poorest households. Furthermore, even if they receive aid such as food stamps, it is not enough to sustain a family.” A single mother, Ms. S, called the office and connected with one of our Family Partners. In her desperation to seek for immediate help with her energy bill, she explained that she was unemployed, single mother of a girl, and unable to come into the office due to lack of transportation. The Family Partner assisting her told her she could email all documents required to apply for the energy assistance program, and that she will process the application for her. Ms. S did not have a scanner at home, and she could not get her bill to complete the application process. As a result, she walked to the nearest library to scan all the docs required. After the Family Partner reviewed the application, she noticed her address on her license was not the same as the one on her energy bill, which is a requirement to apply for the program. The Family Partner called her, and they were able to make the change online, and acquire a confirmation form with the change. Moreover, Ms. S did not have her most recent bill available. Luckily, our partner, which administered the utility grant at the time was able to assist. All in all, through partnership, communication, and support Ms. S was able to receive a grant that will allow her to get on her feet, and not get her services shut off. And most importantly, we are happy to say that Ms. S has finally found employment! In one of her emails to our Family Partner she said, “I just wanted to extend my sincere appreciation for all your collective help/assistance, time, and effort in connection with my applications. Truly, from the bottom of me and my daughter’s hearts, we are so so grateful.” Having access to concrete services in times of need is important to our families. Moreover, the care coordination that takes place is crucial to be able to assist families. In this case, Ms. S received assistance, and we gained the opportunity to be part of her success, finally having the opportunity to provide for her daughter through a new employment opportunity. What a great way to receive the holiday season, with grateful hearts, and with hope that our families will overcome any obstacles they may face.